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Frequently Asked Questions

Everything you need to know about our sizing, denim care, optical eyewear, orders, and worldwide delivery.

Need instant help? Support is active Mon–Sat
01

Products, Sizing & Care

How do Marco & Manal Jeans & Denim fit?+
Our denim is tailored for a modern, structured silhouette with a slight comfort stretch. They fit true to size. If you prefer a relaxed or loose streetwear look, we recommend sizing up by one waist size. Please refer to our detailed Size Guide on each product page.
What fabric weights do you use for T-Shirts & Tops?+
We exclusively use heavyweight, premium combed cottons ranging from 220 GSM to 280 GSM. This ensures all tops maintain their structured shape, drape cleanly on the body, and resist neck stretching after washing.
Do your sunglasses offer 100% UV protection?+
Yes. All Marco & Manal eyewear frames are fitted with UV400 rated scratch-resistant lenses, blocking 99% to 100% of both UVA and UVB rays while maintaining optical clarity.
02

Orders & Shipping

How long does standard delivery take?+
Standard orders are processed within 24 to 48 hours. Domestic deliveries typically arrive in 2–4 business days. You will receive an automated tracking code via SMS and email as soon as your parcel is dispatched.
Do you offer Cash on Delivery (COD)?+
Yes, Cash on Delivery is available for all standard domestic shipments, alongside secure online card payments and digital mobile wallets.
03

Returns & Exchanges

What is your return & size exchange policy?+
We offer a hassle-free 7-day exchange and return policy on unworn items with original tags and packaging intact. If you need a size exchange for jeans or tops, simply reach out to our support team and we will organize an exchange courier.
What if I receive a damaged or incorrect item?+
In the rare event of a defective or incorrect order, contact us within 48 hours of delivery. We will arrange a free immediate replacement and cover all pickup logistics.

Still have questions?

Our concierge team is available to assist you with styling advice, measurements, and order inquiries.

Contact Concierge
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