Privacy Policy

We value your trust. This Privacy Policy details how Marco & Manal collects, utilizes, and protects your personal data during your shopping experience.

Marco & Manal never sells, rents, or trades your personal details to third parties for marketing purposes. Your information is strictly utilized to process orders, improve our apparel collections, and provide dedicated customer service.

01. Information We Collect

When you visit or place an order through our e-commerce platform, we collect information necessary to fulfill your purchases and ensure smooth delivery:

• Personal Details: Full name, email address, contact telephone number, and residential delivery address.
• Transaction Data: Payment verification details (Note: We do not store full credit/debit card numbers directly; all electronic transactions are processed via PCI-DSS compliant payment gateways).
• Technical & Device Information: IP address, device type, browser settings, and browsing actions across our Denim, Apparel, and Eyewear collections.

02. How Your Information Is Used

We use collected data solely for legitimate business and customer service operations, including:

• Processing, shipping, and providing automated tracking for your orders.
• Facilitating seamless returns and size exchanges.
• Verifying transactions and safeguarding against fraudulent activity.
• Sending transactional emails (invoices, dispatch alerts, and critical support updates).
• Personalized product updates, provided you have opted in to receive our newsletter.

03. Information Sharing & Third Parties

Your information is shared only with trusted operational service partners under strict confidentiality agreements, including:

• Logistics Partners: Courier and fulfillment networks responsible for delivering your parcels to your doorstep.
• Payment Processors: Encrypted financial gateways handling card authorization and Cash on Delivery (COD) verifications.
• Legal Obligations: Regulatory authorities if required by law or to protect against fraud and security breaches.

04. Cookies & Tracking Technologies

Our website uses essential and functional cookies to maintain shopping cart sessions, remember size selections, and optimize site performance. You may disable cookies through your browser settings, though doing so may affect certain checkout functionalities.

05. Data Security & Storage

We employ industry-standard Secure Socket Layer (SSL) 256-bit encryption protocols to protect your personal information during transit. While no digital platform is 100% immune, we continuously audit our infrastructure to prevent unauthorized access or disclosure.

06. Your Privacy Rights

You hold the right to access, rectify, or request the erasure of your personal data stored on our servers. You may also unsubscribe from marketing notifications at any time via the one-click unsubscribe link in any email footer.

Privacy Questions or Concerns?

If you have questions regarding this Privacy Policy or wish to request data updates, contact our Data & Privacy Compliance Desk.